Privacy policy

Last Updated: January 2026

Sunny Sweet Herbal Crafts ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.sunnysweethc.com) or make a purchase.

1. INFORMATION WE COLLECT

Personal Information You Provide:

• Name and contact information (email, phone, address)
• Billing and shipping addresses
• Payment information (processed securely by third-party processors)
• Account credentials if you create an account
• Order history and preferences
• Communications you send us (emails, contact forms, reviews)
• Survey responses and feedback

Information Collected Automatically:

• IP address and approximate location
• Browser type and version
• Device information (type, operating system)
• Pages visited and time spent on site
• Referring website or source
• Click patterns and navigation behavior
• Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use collected information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and product offerings
• Analyze site traffic and user behavior
• Detect and prevent fraud
• Comply with legal obligations
• Enforce our Terms of Service

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Remember your preferences and cart contents
• Analyze website traffic and performance
• Provide personalized content
• Enable social media features
• Measure advertising effectiveness

Types of Cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

4. SHARING YOUR INFORMATION

We may share your information with:

Service Providers:
• Payment processors (Shopify Payments, PayPal, etc.)
• Shipping carriers (USPS, UPS, FedEx)
• Email marketing platforms
• Website hosting and analytics services
• Customer service tools

These providers only access information necessary to perform their services and are contractually obligated to protect your data.

Business Purposes:
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• In connection with a business transfer (merger, acquisition, sale)
• With your consent

We DO NOT:
• Sell your personal information
• Share your information with third parties for their direct marketing purposes without consent

5. DATA RETENTION

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records

Order information is typically retained for 7 years for tax and legal purposes. You may request deletion of your data subject to legal retention requirements.

6. DATA SECURITY

We implement reasonable security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing (PCI-DSS compliant)
• Limited access to personal information
• Regular security assessments

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Opt out of marketing communications
• Withdraw consent for data processing
• Data portability (receive your data in a usable format)
• Object to certain processing activities

To exercise these rights, contact us at info@sunnysweethc.com. We will respond within 30 days.

Marketing Communications:

• You can unsubscribe from marketing emails using the link in each email
• You can opt out of SMS marketing by replying STOP
• Transactional emails (order confirmations, shipping updates) are not affected by marketing opt-outs

8. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: What personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Of the sale of personal information (we do not sell your data)
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To submit a request, email info@sunnysweethc.com with "CCPA Request" in the subject line.

9. INTERNATIONAL USERS

Our website is operated in the United States. If you access our site from outside the US, your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

By using our website, you consent to this transfer and processing.

10. CHILDREN'S PRIVACY

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on secure servers behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your transaction.

For more information, see Shopify's Privacy Policy: https://www.shopify.com/legal/privacy

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

14. CONTACT US

For questions or concerns about this Privacy Policy or our data practices:

Sunny Sweet Herbal Crafts
St. Louis, Missouri
Website: www.sunnysweethc.com/contact

For privacy-specific requests, please include "Privacy Request" in your subject line.